iPhone Update Doesn’t Go Smoothly — We Have a Dead Phone as this is Posted

We’ve encountered a roadblock in updating our iPhones to V2.0 of the software.

Updating the iTunes to 7.7 goes fine, if slowly. Updating the iPhone to 2.0 goes very slowly but continuously until the phone is reset to factory settings.

Then the iPhone (no longer “Galen’s iPhone” in the iTunes display) tries to connect to iTunes to reactivate.  The attempt to connect to the iTunes Store times out.

Going to the iTunes store for other purposes works.  But we’ve gotten a timeout on the iPhone connection for over a half hour.

So, 1 dead phone for a while.

If you’re headed off in a hurry and need your phone today, updating is not a good idea!